Refund Policy:

​I, Wendy Simpson reserves the right to refuse or cancel a purchase if the request is outside of my ethical boundaries or scope of practice. In such instances, my maximum liability to you will be a full refund of the amount which you have paid for the relevant item. 

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All purchases are final, no refunds or exchanges are given other then as mentioned above. However, if you have any unused session(s), you have the option to gift them to someone else. The recipient can then use these sessions, provided they complete the necessary intake forms. Please inform both the recipient and me when gifting any sessions.

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Structured Session Approach:

When I do Emotion Code or Heart-Wall sessions - I have a structured approach to those sessions to maintain focus and maximize your session time. Prior information gathered via email or questionnaires allows me to prepare effectively, ensuring your session time is efficient, productive, and free from distractions.

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Session Packages:

Packages must be used within the specified time as mentioned on each package example: 1. 2. 3, 4, 5, or 6-month timeframe.

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Gifting Sessions:

If you are purchasing sessions as a gift, please ensure the recipient understands the nature of the sessions. If they are not interested, consider gifting to someone else who is receptive, as refunds are not provided in such cases.

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Booking Policy:

If you need to cancel or reschedule, please contact us at least 24 hours before your session.

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Booking Policy for Quantum Genius Biofeedback Sessions:
These sessions can be conducted either with or without your presence. If you opt for a video session and do not attend the scheduled time, I will proceed with the session as planned and send you an email with the information and details on what was balanced during your session. Or, if you have a Quanta Capsule, your playlist for the next 7 days will be sent to your capsule.